Sofitel Casablanca Tour Blanche

This hotel is not for tourist in my opinion. The hotel room had a horrible unidentifiable smell throughout. The room also smelled of stale smoke. The bed was lumpy, my husband and I felt like a third person was in the bed with us It was so lumpy. One highlight was the staff, they were warm and friendly. We let them know about the horrible smell in the room and they tried their best to clean the room again (didn’t help). We were overall extremely disappointed with the accommodations here and will not be back.

This place is living off it's past glory. You can tell that it was a big deal and probably one of the top hotels in Casablanca at Inception. Now, the wear and tear is visible. There are lots of plumbing issues. I changed rooms but still had a leaky sink. The smell from the sewage was backing up through the sink. There was mould on the wall and ceiling. The towels were worn and not white anymore. The down pillows were damp and smelly too. The carpets were stained and corridors not vacuumed. Breakfast was good though and the common areas like the reception nice. I used the spa, staff were nice but hygiene wasn't a priority. The views were lovely and so is the location. It's quite central to restaurants, shops etc. There is good Internet, a smart.TV with a variety of options to watch. The Japanese restaurant was a 10/10

The most beautiful view of the city and the mosque. The staff is always extremely helpful and nice. The lady at the reception, Mounia, displays amazing customer service skills and a beautiful smile making you really feel at home. All the concierge staff is always incredibly welcoming and the cleaningness of the rooms is outstanding. Best hotel I ever stayed in Casablanca, strongly recommended!

I was part of a Gate 1 tour and this was our last stop of a two week tour of Morocco. I was not disappointed! The room was wonderful with a fluffy bed, robe and slippers and a fabulous view! The next day I had to wait many hours (9.5) to leave for my very late/early flight. Although I took many walks, I did spend quite a bit of time in the lobby. The staff here were so kind and accommodating of my situation. Abraham, in particular, checked on me multiple times to make sure I was ok and if I needed anything. I would definitely stay here again and I also highly recommend this hotel to anyone looking for top notch lodging and customer service in Casablanca.

If there was a rating lower than 1 star, I would award it to the Sofitel in Casablanca without hesitation. What was advertised as a luxurious experience quickly devolved into a maddening debacle. From the moment I entered my room, an overwhelming stench of mold greeted me, making it abundantly clear that the health of their guests is not on the priority list of this establishment. How they claim a 5-star status is beyond me, with air quality being noticeably better in the corridors than within the confines of the room. The hygiene standards throughout the hotel are appallingly low, both in individual rooms and the shared common spaces. Not to mention the bug infestation - another testament to the severe lack of attention to cleanliness and detail. But perhaps the most egregious offense was the management's lack of responsibility. The hotel manager actively and consistently dodged me for four consecutive days, showing a clear lack of respect and accountability to their guests. No attempts were made to address, let alone rectify, the slew of complaints I had. To label this establishment as '5-star' is a sheer travesty. It's a display of utter mismanagement and disregard for genuine hospitality standards. They can rest assured that I will never set foot in this disgrace of a hotel again and will caution others against doing so.

This hotel is truly one of the worst hotels I have ever been to. The Sofitel chain typically represents luxury. I have stayed at numerous Sofitel hotels throughout the world, and never have I seen such a poor quality and serviced Sofitel. This hotel was the farthest thing from luxury. The rooms were absolutely disgusting. Upon arrival we, we checked in and realized the room had a very bad moldy odor. We had the room changed to find out the same smell was present. And this is not a coincidence. I had reserved 3 rooms and all the rooms had a very bad smell. In my room there was dirty towels and a tub full of dirt and insects. All rooms had dirty stained carpets, very poor A/C with minimal air circulation, very dirty floors and very very poor lightening. Even after complaining about the towels, they had house keeping come remove them and never replaced them. Furthermore, the gym and swimming pool were out of service, completely unacceptable. I had asked to speak to hotel Manager on 4 different occasions. And NEVER ONCE did the hotel manager('s) get back to me. A gentlemen by the name of Adel was helpful enough to create a written report (for the managers to read) about all my concerns for the 3 different rooms, and still the managers didn't respond. Without any reservations, I can honestly say this was the worst hotel experience in the many years of travelling. For anyone thinking of booking a room at this hotel, DO NOT!! Absolutely horrible, old and dirty hotel

Basically a 3 star hotel disguised as a Sofitel. The staff is great but the rooms, decor, lobby etc need a major renovation. Things are literally falling apart in the rooms and if you need good AC, this place does not have it. IF you're only planning to sleep there it might be ok but honestly would look for other places at this price point.

I am Giving 99% Rate to this beautiful Hotel Sofitel Casablanca Morocco I enjoyed my stay & thier service. Special Thanks to the team House-Keeping and thier Receptionist Workers, they are so Hard working and so Sweet with thier Service. the Room is so Clean and neat and the special thing about the Hotel is I love the view of the Mosque Hassan 2 my Next Holiday we surely be Sofitel Casablanca again and again in Morocco...